FAQ

SHIPPING + DELIVERY

[ For detailed information on shipping, visit our Shipping & Returns page. ]

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

Usually you will receive your order within 2-3 weeks once you place the order. When your order begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

HOW SOOM WILL I GET MY ORDER?

Orders ship between 1-3 WEEKS of the order date. Transit time [for U.S. orders] averages 3-7 BUSINESS days (almost all orders are shipped via DHL). Orders to other countries can take up to 15 business days to be delivered. Please contact to inquire about expedited shipping.

DO YOU SHIP INTERNATIONALLY?

International countries we currently ship to are: USA, Canada, Australia, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Mexico, Portugal, Russia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom. If your country is not on this list and you would like to place an order, please contact us.

WILL I BE CHARGED CUSTOMS FEES?

Unfortunately we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred. 

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

PRIVACY POLICY

We will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons 

SIZE

Our dress size is based on length, length measured from armpit to ankle or floor so please measure the girl from armpit to ankle or floor and then select size according to length,   the chest part is stretchy and will fit well.
Length measured from armpit to ankle.

PAYMENT

We accept PayPal only, it's safe and easy. Here's the direct of Purchasing with a Credit Card through PayPal, 

Purchasing with a Credit Card through PayPal

When you're ready to check out, go to your cart.

Choose PayPal as your payment method and click Check out with PayPal.

Note: Sellers choose what payment methods they accept. If you don't see PayPal as an option, the seller likely doesn't accept it. You may want to contact them to see if they can accommodate you.

Once You're Redirected to PayPal

1.) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit card.

2.) You'll then be prompted to fill in your billing and credit card information.

3.) You'll need to enter your email address so PayPal can send you a receipt.

4.) Click Continue to return to Etsy Checkout to review and submit your final order.

Your payment isn't sent until you click Submit order on Etsy.

Note: PayPal places restrictions on how often you can use their Guest Checkout feature.

How to Contact PayPal

If you run into any trouble or have any questions about PayPal's Guest Checkout, please contact PayPal directly.

PayPal's phone numbers are: 1-888-221-1161 (US), 1-402-935-2050 (if calling from outside the US)

 

EVERYTHING ELSE

CAN I USE YOUR PRODUCT IMAGES ON MY BLOG?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products!

 

OTHER QUESTIONS

please email us at cs@malibuli.com